Cookies and personal data

When you create an account or place an order on www.woomen.eu (the “Site”), REFLEX SAS collects personal information about you. REFLEX SAS is the data controller responsible for managing this information. It is a simplified joint-stock company registered with the Dunkerque Trade and Companies Register under number 522 043 348, with its headquarters located at Parc d'Activités de la Verte Rue, 432 Allée des Prêles, 59270 Bailleul, France.

“Personal data” includes any information that can identify you, such as your name, phone number, date of birth, email address, postal address, and any other details you provide to REFLEX.

To help prevent fraud (as described in sections 2 and 3), REFLEX may also keep records of your transactions on the Site, including partially masked credit card numbers and their expiration dates.

To combat fraud, REFLEX has implemented a system using exclusion lists, which may lead to the following actions:

(I) Request from you, in order to secure the transaction, certain supporting documents after payment has been made, if an automatic alert is triggered by the information related to your order.

(II) Block your order if your customer account has previously been used to commit fraud.

REFLEX has a strict policy of not selling customer data to third parties for commercial purposes. Only our company and external service providers contractually bound to us for processing your order have access to the information you provide.

Within REFLEX, access to your personal data is limited to the relevant departments according to their roles, including the sales department, administrative services, technical team, and internal control services (such as auditors and compliance officers).

Additionally, your personal data may be disclosed to public authorities solely to comply with legal obligations, as well as to judicial officers, legal representatives, and agencies responsible for debt collection.

The data we collect is retained for a period of five years from your last transaction on the Site or from the last update of your customer account. However, truncated credit card numbers and their expiration dates are only kept for six months for fraud prevention purposes.

We take all necessary precautions to protect the security of your personal data, in particular to prevent it from being altered, damaged, or accessed by unauthorized third parties.

To better serve you, we track the number of page views, visits, visitor activity on the Site, and the frequency of return visits. For this purpose, we use "cookies" technology.

A cookie does not allow us to identify you personally. Generally, it records information related to your computer’s browsing on our Site (such as the pages you visited, the date and time of your visit, etc.) which we can read during your subsequent visits.

The data collected through cookies is used strictly for internal purposes and is never shared with third parties. The use of cookies—whether our own or third-party—that are not essential for the functioning of the Site requires your explicit consent.

You can give or withdraw your consent by configuring your browser settings accordingly. Please refer to your browser's user guide for more information.

Some cookies, known as “advertising cookies,” allow us to track your browsing behavior and store information about the products you have viewed. For up to 90 days, this enables us to display advertising banners that may or may not relate to your past activity on our Site. These cookies are linked to your online profile but do not allow us to personally identify you.

When you choose to provide your personal data on the Site, you are expressly giving your consent for the collection and use of your information in accordance with this Privacy Policy and applicable data protection laws.